Order Management System

In today’s fast-paced digital commerce environment, businesses can no longer rely on manual processes to manage customer orders, inventory, and delivery. A modern Order Management System (OMS) is the backbone of efficient operations, especially for B2B enterprises juggling multiple sales channels, products, and dealer/distributor networks.

Basiq360’s Order Management System is built to simplify and automate the entire order lifecycle—from order placement and inventory tracking to fulfillment and invoicing—empowering businesses to scale with precision and speed.

What is an Order Management System?

An Order Management System is a digital platform that centralizes and automates the tracking of sales, orders, inventory, and fulfillment processes. It acts as a bridge between customers, warehouses, suppliers, and internal teams, ensuring real-time visibility and control over the entire order journey.

Whether you sell through field sales agents, distributors, online portals, or mobile apps, a robust OMS enables accurate, fast, and error-free operations.

Why Businesses Need an Order Management System

In a competitive B2B market, order delays, stockouts, and inaccurate invoicing can result in lost customers and revenue. An OMS helps eliminate these inefficiencies by:

• Automating order workflows
  
  
• Minimizing manual errors
  
  
• Improving inventory accuracy
  
  
• Enhancing distributor and dealer satisfaction
  
  
• Enabling real-time tracking and reporting
  
  

Key Features of Basiq360’s Order Management System

Basiq360’s OMS is designed for modern manufacturers, distributors, and retailers with a strong channel presence. Here are the standout features:

1. Multi-Channel Order Capture

Seamlessly collect orders from field agents, mobile apps, dealer portals, and sales representatives, all in one unified dashboard.

2. Real-Time Inventory Sync

Get real-time visibility of stock levels across multiple warehouses and locations to avoid overselling or stockouts.

3. Flexible Pricing & Discounting Engine

Custom pricing, regional discounts, partner-specific offers—all manageable via smart rules and approval workflows.

4. Route & Territory Management

Assign sales agents to specific areas and track order performance by territory or channel partner.

5. Integrated Logistics & Delivery Tracking

Connect with delivery partners or in-house logistics for automated shipment creation and tracking.

6. Returns & Claims Management

Simplify returns, exchanges, and warranty claims with structured workflows and partner communication tools.

7. Role-Based Access & Approvals

Empower your sales team, warehouse staff, and finance team with role-specific access and approval rights.

8. Advanced Reporting & Analytics

Track order trends, sales velocity, product demand, and delivery performance with detailed dashboards and exports.

How Basiq360’s OMS Works

The Basiq360 Order Management System ensures a seamless flow from order placement to delivery:

1. Order Placement – Distributors, retailers, or sales agents place an order via mobile app or portal
   
   
2. Verification & Pricing – Automated validation against customer-specific pricing and offers
   
   
3. Inventory Check – OMS checks real-time inventory across warehouses
   
   
4. Order Confirmation – Order is confirmed and an invoice is generated
   
   
5. Fulfillment – Warehouse team packs and dispatches the order
   
   
6. Delivery & Tracking – Shipment is tracked and proof of delivery is recorded
   
   
7. Post-Sale Support – Returns, claims, or feedback handled directly via the platform
   
   

Benefits of Using Basiq360’s Order Management System

• 🚀 Faster Order Processing – Reduce turnaround time from days to hours
  
  
• ✅ Improved Accuracy – Eliminate errors in orders and fulfillment
  
  
• 📈 Sales Growth – Enable sales reps and distributors to sell more with ease
  
  
• 🔄 End-to-End Visibility – Track the full lifecycle of every order
  
  
• 🤝 Stronger Channel Relationships – Empower dealers and partners with self-service tools and better communication
  
  
• 🔐 Secure & Scalable – Cloud-based infrastructure ready to grow with your business
  
  

Industries That Benefit from Basiq360’s OMS

Basiq360 serves a wide range of industries including:

• FMCG & CPG
  
  
• Electricals & Electronics
  
  
• Building Materials & Hardware
  
  
• Automotive & Spare Parts
  
  
• Pharmaceuticals
  
  
• Paints, Adhesives & Chemicals
  
  
• Food & Beverages
  
  

If your business deals with high-volume SKUs, wide distribution networks, and a need for fast fulfillment—Basiq360’s OMS is the ideal solution.

Why Choose Basiq360?

- Tailored for Indian and Global B2B Markets
- Supports vernacular languages for sales apps
- Easily integrates with ERP, CRM, and loyalty systems‍

- Trusted by leading brands like Orange Pet, Microtek, Gravity Bath, and more

With a user-first interface and robust backend, Basiq360’s OMS offers the agility, transparency, and control your team needs to deliver exceptional service at scale.

Final Thoughts

In the digital age, managing orders manually is no longer sustainable. A powerful Order Management System like Basiq360 can transform how you process orders, engage partners, and fulfill customer demand. Whether you're scaling operations or aiming for zero error fulfillment, Basiq360 equips you with the technology edge.

Start your journey to smarter order management today.
👉 Book a Demo with Basiq360

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